Contact Us
Have a question about a candle scent, custom wedding favours, bulk corporate gifting, or an ongoing order? Reach out directly via WhatsApp, email, or our customer support desk.
1. Official Customer Support Channels
We are here to assist you with scent consultations, custom batch orders, order tracking, and after-sales support.
A. Instant WhatsApp Support (Recommended)
• WhatsApp Number: +91 98735 14875
• Direct Chat Link: wa.me/919873514875
• Typical Response Time: Within 15–30 minutes during support hours
B. Email Inquiries
• General Inquiries & Customer Care: info@wishcandle.in
• Grievances & Escalations: info@wishcandle.in (Attn: Grievance Officer)
• Typical Response Time: Within 4 to 8 business hours
C. Social Channels
• Instagram: @wishcandle2026 (instagram.com/wishcandle2026)
• Website: wishcandle.in
2. Working Hours & Support Schedule
Our customer assistance team is active during the following hours:
• Monday through Saturday: 10:00 AM – 6:00 PM IST
• Sunday & Public Holidays: Closed (Messages received will be prioritized on the next business day).
3. Statutory E-Commerce Entity Information
In accordance with Rule 4(1) of the Consumer Protection (E-Commerce) Rules, 2020, our legal business entity and registered details are provided below:
| Disclosure Attribute | Official Business Detail |
|---|---|
| Brand Name | Wish Candle Company |
| Legal Entity Name | AM Distributors |
| Legal Structure | Proprietorship / Commercial Enterprise |
| Goods & Services Tax Identification (GSTIN) | 09AFPPM5749C1Z2 |
| Country of Operation | India |
| Principal Customer Support Email | info@wishcandle.in |
| Customer Support Phone / WhatsApp | +91 98735 14875 |
4. Order and Support Guidelines
• To Order: Click 'Order on WhatsApp' on any product page to chat directly with our team.
• Tracking an Order: Send your payment reference ID or registered phone number over WhatsApp for instantaneous delivery status.
• Custom & Corporate Gifting: We craft bespoke scented candles for weddings, corporate hampers, festive gifting, and events. Contact us on WhatsApp with your quantity and delivery timeline requirements for customized catalog pricing.