Shipping & Delivery Policy
Wish Candle Company delivers small-batch artisanal soy candles securely across India. We hand-pour, inspect, and package each glass jar with multi-layered protective materials to ensure safe transit to your doorstep.
1. Delivery Coverage across India
We ship our hand-poured soy candles across all serviceable domestic pincodes in India through reputed courier aggregators and logistics partners (including Delhivery, Shiprocket, BlueDart, DTDC, and India Post Speed Post).
Before finalizing your order on WhatsApp, our team will verify your 6-digit delivery PIN code to ensure standard courier access and prompt fulfillment.
2. Order Processing and Dispatch Timelines
Because our candles are crafted and wicked by hand in small artisan batches, each order undergoes careful pouring, scent curing, wick trimming, and multi-point quality inspection prior to dispatch.
• Standard Dispatch Window: 2 to 3 Business Days from the date of payment confirmation.
• High-Volume & Festive Periods: During major festivals (Diwali, Christmas, New Year) or custom gifting runs, dispatch may require an additional 1 to 2 business days. Customers will be notified of any anticipated delay at the time of order confirmation.
• Business Days: Monday through Saturday, excluding national public holidays and courier operational non-working days.
We cure our natural soy wax properly so your candle delivers maximum hot throw and a smooth, even melt pool right out of the box.
3. Estimated Transit and Delivery Times
Once your order is handed over to our courier partner, estimated transit times to different zones in India are as follows:
| Destination Region | Estimated Transit Duration | Courier Mode |
|---|---|---|
| Metro Cities (Delhi NCR, Mumbai, Bengaluru, etc.) | 3 to 5 Business Days | Surface / Air Express |
| Tier-2 & Tier-3 Cities | 5 to 7 Business Days | Standard Surface |
| Rest of India / Remote & Special Coverage Zones | 7 to 9 Business Days | India Post / Surface |
4. Shipping Charges & Free Delivery Threshold
We offer clear and transparent shipping rates with no hidden packaging or convenience fees:
• Flat Standard Shipping: Flat ₹70 across India on all orders below ₹999.
• Free Shipping Threshold: 100% Free Shipping on all orders valued at ₹999 and above.
Shipping rates are communicated upfront during your WhatsApp order coordination.
5. Real-Time Shipment Tracking
As soon as your parcel is picked up by the courier service, we will share your Airway Bill (AWB) number and direct online tracking link via WhatsApp.
You can monitor the real-time movement and estimated delivery date of your parcel directly on the courier partner's tracking portal.
6. Fragile Packaging & Transit Protection
Candles are delicate items housed in heavy glass jars. We use commercial-grade corrugated boxes, honey-comb eco-cushioning, and corner protectors to ensure complete thermal and physical shock absorption during transit.
7. Damaged or Tampered Parcel Protocol
Your satisfaction and safety are paramount. Please follow these precautions upon delivery:
• Outer Box Tampering: If the outer delivery box arrives severely crushed, ripped open, or tampered with, please take a photograph and mention 'Received Damaged' on the courier receipt, or refuse acceptance.
• 48-Hour Damage Reporting Window: If you open your parcel and discover broken glass or damaged candles, please message us on WhatsApp (+91 98735 14875) or email info@wishcandle.in within 48 hours of delivery.
• Provide clear unboxing photos/video showing the damaged jar and outer box label. Upon quick verification, we will send you a 100% free replacement batch immediately.
If a glass container is broken in transit, do not attempt to light the candle or handle bare glass shards. Keep out of reach of children and pets.
8. Address Accuracy and Failed Delivery Attempts
Please ensure your delivery address includes complete details (House/Flat number, Street/Building, Landmark, City, State, and exact 6-digit PIN code) along with an active reachable mobile phone number.
Courier partners typically attempt delivery up to 3 times before returning the parcel to origin (RTO). If a parcel is returned due to an incorrect address, non-availability of the recipient, or unreachable contact number, re-dispatch charges (₹70) may apply.